Your payment card details are directly processed by Worldpay, a recognised provider of secure online payments services.

Confirmation of payment

Once your payment has been authorised, the application will display a confirmation screen showing the payment details and a UNIQUE transaction reference number.

These details will also be e-mailed to you if you have already supplied the system with a valid e-mail address during the transaction. Please keep a note of the transaction receipt number, as you will need to quote this if you have any queries with your payment.

Refused payments

If your payment is refused, the application will display a screen informing you of this situation. Remember – it is not the town council that is refusing your card payment, it is the card issuing bank that is refusing to authorise the payment. If this occurs you will need to contact your card company to discuss the reasons for refusal and make alternative arrangements to make payment to the town council.

Refunds

Where an overpayment occurs as a result of a change in liability, a refund may be issued following a request to the relevant department.

Where payment was initially made by debit/credit card, refunds shall normally be applied back to the same card account.

Where internet payments require an authorised refund to be applied to the transaction, the payment will only be refunded to the card making the initial payment

Payment issues

If you should have any difficulties with the payment process you can contact the office on 01793 850222. Please note we are not able to accept American Express.